Refund policy
Thank you for shopping with Pixanova Crafts.
All products sold on this website are digital downloads. No physical products are shipped.
Due to the nature of digital products, all sales are final. Once a digital file has been purchased and downloaded, we cannot offer returns, exchanges, cancellations, or refunds.
If you experience any issues with your files, such as a corrupted download, missing files, or technical problems, please contact us at:
We will do our best to resolve the issue as quickly as possible.
European Union Customers
By purchasing and downloading digital products from Pixanova Crafts, you acknowledge that access to the digital content begins immediately after purchase. Therefore, your right of withdrawal may be waived once the download has started, in accordance with applicable EU laws regarding digital content.
Contact Information
If you have any questions regarding this policy, please contact: